Faq
How do I find or purchase your treats?

Why don’t the companies who make the prescription foods also make treats?

Some companies do make treats but the profit margin is not great enough for extensive lines of treats and often palatabilty is sacrificed.

How do I know if my dog will like the treats?

Of course, the best way to know if your dog will eat our treats is by giving some to them. We have found very few dogs who do not like these treats. The largest problem is the treat size may be a too large for very small dogs. However, our treats may be broken to make them smaller for these dogs. If your dog will only eat very soft food due to gum and teeth problems, you may add water to soften them. Do not add water to all the treats at once as the water will drastically decrease the shelf life of the treats.

How many should I give my dog?

These treats do not have vitamins added to create a nutritionally balanced meal for your dog. They should never be used to replace your dog’s regular diet. How many you can give your dog will be based on his activity, and weight. Each treat has an estimated number of calories per treat so you can base the amount on the size of your dog and the number of extra calories your dog can handle. Consulting your veterinarian on caloric intake will be most helpful.

How do I know my treats have not spoiled since there are no preservatives?

We do use natural preservatives like Vitamin E oil and rosemary in the treats. We date all our treats for freshness and each bag has a tamper resistant seal. Our treats have a 6 month+ shelf life when kept sealed in the superb barrier bags we package them in. As with any foods if there is mold or a noxious odor from the treats, do not use them.

My treats are too hard to break! What do I do?

Sometimes our treats are very hard and cannot be broken easily. We bake them to reduce the moisture content to help preserve the treats and extend their shelf life. If they are too hard, you may remove some treats and place them in another zipper seal bag with a damp clean paper towel in the bag, then reseal to hydrate the treats. They should break more easily after a day of rehydrating. Remember that hydrating treats will shorten their shelf life so only do a small portion at a time to ensure they will be used quickly.

What are your shipping policies and costs?

Shop the Serenegy, LLC Online Store anytime!

  • We offer FREE SHIPPING on all orders over $110.00
  • Orders of $1 - $110 = $9.99 Flat Rate

All orders ship within 2 business days via UPS ground unless otherwise noted.
Wholesale shipping costs will be determined upon ordering.